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Support

Contact Us

If you need assistance with Amp Pay, you have several options:

Our support team is ready to help with any questions or issues you may have with the AMP Pay application.

What to Include in Your Support Request

To help us assist you more effectively, please include the following information when contacting support:

  • Your device type and operating system version
  • The AMP Pay app version you're using
  • A detailed description of the issue
  • Screenshots of any error messages (if applicable)
  • The transaction ID (if your issue is related to a specific transaction)

Important Security Notice:

Never share your private keys or recovery phrase with anyone, including AMP Pay support staff. Legitimate support will never ask for this information.

Common Issues

Lost Access to Wallet

If you've lost access to your device, you can use your account email to log in from any other device. If you saved your private key you may also simply import your Solana Wallet on other supported UI's to access your funds. This is why it's critically important to store your recovery phrase in a secure location. Amp Pay cannot recover your wallet or funds for you if you lose your recovery phrase and/or access to your email.

Transaction Issues

If you're experiencing issues with transactions, check the Solana network status and ensure you have enough SOL to cover transaction fees. Amp Pay covers transaction fees for most transactions so also make sure you have enough of any asset you are trying to send or swap into another asset. For detailed transaction history, you can view your wallet address on a Solana block explorer.

Third-Party Protocol Questions

For questions specific to third-party protocols like Carrot or Jupiter, we recommend checking their documentation or support channels, as Amp Pay does not control those protocols.

Response Time

We strive to respond to all support inquiries within 48 hours. For urgent matters, joining our Telegram community may provide faster assistance as other community members and team members are often active there. Please be aware of scammers and spam message requests. We will NEVER ask for your private keys or passwords for anything.